Category: customer service
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The Pizza Tracker Tells Lies
Last night I ordered a pizza online from Domino’s (the California chicken one). I love ordering online because then you get this little status bar that tells you who has their grubby mitts all over your pizza and where it’s at in the process: “David starting preparing your pizza at 6:48 p.m.”“Your pizza is slowly…
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The Death of Shopping
Well, sort of. My friend Chad recently invited me to join a service called Shop It To Me. The service is like a personal shopper, allowing you to select various brands of clothing and accessories you like. It generates a weekly (or biweekly) email that collects sale items at various retailers based on your preferences,…
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An Open Letter to U.S. Airways in Which I Admit to Two Mistakes, but in Which They Are Mean and Inconsistent
As many of you know, Arden and I were looking forward to a nice long trip home for the holidays this year. I’d put in a lot of hours at work just before we were to leave and wasn’t really thinking through all of my details, which led us to MISTAKE 1: Not reserving pet…
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An Open Letter to Giant Foods
Dear Giant, When I first moved to Maryland, there you were, right across the street from my apartment building, hulking among the Caribou Coffee and 24-hour CVS. I thought, what luck to have found you there, and so close. I dreamed of walking to you, my arms empty, and returning home with an abundance of…
Charles Jensen | Writer 