Charles Jensen | Writer

Beau and I are about to be stranded in Phoenix.

Our overnight flight from Honolulu to Phoenix is still a go, but our second leg, from PHX to BWI, has been shut down by U.S. Airways. (Yes, I said I’d never fly them again, but I’m a cheapskate and they had the best fare to HI.)

I spent 1 hour 7 minutes on hold with Orbitz (listening to Pachelbel’s Canon on repeat the whole time).

Orbitz said, For us to call the airline, the wait is 60 minutes. You can call the airline yourself and it might be faster.

I called the airline myself. U.S. Airways said, We’re experiencing higher than usual call volume and then hung up on me.

Now we don’t know what’s going to happen…

UPDATE
9 phone calls (8 of them to U.S. Airways) and 3 hours later, we have a new itinerary from hell but are grateful for it:

Maui to Honolulu tonight
Honolulu to Phoenix overnight (arr. 9 am)
Stay all day in Phoenix
Phoenix to Charlotte overnight (depart midnight)
Charlotte to DC (arr. 9 am)

Then we get to drive from the airport through the snow!